Refund Policy

Last updated: August 2026

We want you to love your ZURAÉ purchase. If something isn't right, we're here to help.

Returns

We accept returns within 7 days of delivery for items that are unused, in their original condition, and in original packaging. To initiate a return, email zuraehelp@gmail.com with your order number and reason for return.

Non-Returnable Items

• Items that have been used or opened (for hygiene reasons)
• Items purchased on sale or with a discount code
• Gift cards

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Exchanges

If you received a damaged or defective item, we will replace it at no cost. Email us at zuraehelp@gmail.com with a photo of the damage and your order number within 7 days of delivery.

Damaged Orders

If your order arrives damaged, please photograph the item and packaging and email zuraehelp@gmail.com within 7 days of delivery. We will arrange a replacement or full refund immediately.

Questions?

Contact us at zuraehelp@gmail.com — we respond within 24–48 business hours.